Price

  • The prices in the shop are shown in CHF. Not included in the price are the costs for packaging and shipping. These are mentioned in the product and vary depending on the size and packaging requirements of the product.
  • The prices in the shop are shown in CHF excluding VAT. Not included in the price are the costs for packaging and shipping. These are mentioned in the product and vary depending on the size and packaging requirements of the product.

Payment

  • Payment is currently possible via bank transfer.
  • Please make an advance transfer to the specified account within 7 days.
  • Payment information:
    • Oekoswiss Supply AG
      Luzerner Kantonalbank
      IBAN: CH 63 0077 8188 1866 1200 1
      BIC/Swift: LUKBCH2260A

Shipping

  • The product is usually shipped on the next working day after receipt of payment.
  • Your goods will be shipped using a forwarding company. The shipping costs within Switzerland amount to CHF 140.-. For delivery abroad, the postage costs depend on the country.

Returns

  • The item must be unused and in perfect condition. The purchase amount will be refunded, minus the expenses incurred for shipping.

Defects/exchanges

  • Complaints must be made within 14 days of receipt of the shipment. In the case of justified complaints, the customer is entitled to one of the statutory warranty claims (return, price reduction, replacement delivery), which shall be of our choosing.
  • In the case of any return shipment, for the purposes of exchange or correction of defects, you, as buyer, shall be responsible for the postage costs.